Frequently asked questions
What is the 'Noteworthy' Photography & Videography style?
Natural & Relaxed, Bright & Elegant Style,
Capturing Authentic Expressions, Romance & Emotions,
Telling your True Wedding Day Story.
How much is the booking fee/deposit to secure our wedding with you?
A booking fee of £100 secures your date with us.
How long do I have to pay for my package?
All packages must be paid in full 6 weeks prior to your wedding date.
Can we speak to you before the wedding, to go over our plans and get to know each other better?
Yes, an optional consultation can be held prior to,
on booking, or nearer to the date of your wedding day
when everything has been finalised it is totally up to you!
Consultations are held at our home & office address,
where we have everything already set up for meetings
within our consultation room.
Our portfolio is ready to view,
as well as you being able to view our equipment.
Alternatively, consultations can be held via video call
(Skype/Facetime) if more suitable.
What is your COVID Protected Promise?
All our packages are covered by our COVID promise.
If you have to change your date,
we will not charge you extra for rescheduling.
We will transfer your wedding date to your new scheduled day.
If you have to cancel with us as we have no availability
on your new date and it is due to Covid Government Guidelines,
we will refund your deposit.
Do you offer payment plans?
We do offer fully flexible payment plans, where you can pay in monthly instalments, tailored to each of our couples requests.
How do we book with you?
Firstly, it is amazing that you are thinking
about having us to capture your day.
If you have contacted us and we are available on your date,
the next step is for you to complete our
online booking form via our site.
On receipt of your online booking form,
which gains initial details regarding your day,
we then ask for you to secure your date with your deposit,
which is paid by bank transfer.
Once we have received your booking form and deposit,
you are then fully booked in!
You will then receive a confirmation of booking invoice,
along with our 'Welcome Booklet', for you to have a look at.
It contains useful information about us,
your wedding day coverage and package.
Can I upgrade at a later date?
If you have booked any of our packages,
you can upgrade, add video onto your package
up until six weeks prior to your wedding.
Do you bring back up camera's with you?
In the rare event that a technical issue would arise,
we always make sure to bring back up cameras,
batteries and cards with us, so we are always covered.
We have four DSLR bodies and four videography cameras
(Nikon & Panasonic HD Video Camera).
Do you have public liability insurance?
Yes, we are fully insured for cover up to £5 Million,
Please get in touch if you need a copy to share with your venue.
What are your qualifications?
Freya is BSc (Hons) degree First Class Qualified,
in Photography and Multimedia Studies,
awarded by the University of Greenwich,
London in 2013.
We have also been awarded as a finalist in
the Kent Wedding Awards 2020,
for the category of Wedding Photographer Of The Year.
Alan has undertaken professional videography training,
with various leading videographers in the industry,
prior to becoming a full time videographer here at Noteworthy.
We are also Members of the Guild of Photographers.
Do you offer albums?
Yes, we offer Large fully customisable
bespoke albums & Parent Albums.
Albums are included with the
Platinum & Ultimate Diamond Packages.
Do you have a back-up plan in case of illness etc?
Yes, we are fully insured and work with five other photographers/videographers,
who we have an agreement with,
so if on the day a problem arose,
they will cover our weddings.
However, as there are two of us,
one of us would always attend anyway.
In our seven years of business,
we have never had to cancel or arrange a back up plan,
for attending a wedding.
Your wedding day is our priority
and we will never let you down.
How do you back-up our wedding photographs & video?
Photos & video footage is always backed up firstly
via two memory card slots in our cameras.
When we return to our office after your wedding day,
the images and video is then immediately transferred to
two separate hard drives and onto
an iMac computer ready for editing.
After editing, we store wedding day images and videos
on a large hard drives and on the cloud,
ensuring your photographs and films are always available
to re-download if you misplace/lose your USB
or login details for your online gallery.
Do you offer engagement shoots?
Yes our engagement photo-shoot sessions
are fast becoming a popular choice with
our brides and grooms to be.
It is a great way for us to get to know each other
a little better before the big day,
and helps you to relax in front of the camera.
Can we print & share online our images?
Yes, your photos will be delivered
in hi-resolution JPEG files on a USB,
with full online & printing rights.
Can our guests download our photographs from our day?
Yes, all photographs are uploaded to an
online password protected gallery,
where guests can access,
download and view your photographs.
How long does it take to get our photos/videos?
The day after your wedding day,
we will email you to let you know an
estimated 'Date of USB delivery'.
This is usually around 4-6 weeks
after your wedding day.
Within three days after your wedding,
you will then receive a 'sneak peek'
edited photograph to share.
Do you travel and what is the cost?
We travel all over the UK and abroad to shoot weddings,
no where is to far for us here at Noteworthy.
For UK based weddings, anywhere that is 60+ miles
from where we are located (DA11),
1 nights accommodation (normally the night prior to your wedding)
as well as an additional travel cost will be applied.
Is your Music Licensed on Wedding Films?
Yes, all music included within your
wedding day videography is licensed
by the The MCPS/PRS Limited Manufacture License.
This is purchased for each individual film on the PRS for music website: https://www.prsformusic.com,
this is included with your wedding day package
at no extra cost.
Do you cover both the groom and bridal prep?
Yes if you are getting ready at the same venue.
It is not logistically possible if you are getting ready
at two different locations.
If you have booked us for our photography only package,
as there is two of us, we normally split.
Freya will capture the bridal prep
and Alan will capture the groom prep.
A lot of groomsmen decide they don't want
the grooms prep captured,
which is completely fine,
we can do whatever you decide.
If you have booked our combined packages,
Freya will be shooting photography all day,
Alan will be filming video all day,
We will need to attend both the groom and bridal prep together.
We're quite camera shy, any advice?
We love to capture things as they naturally happen,
making sure our couples are as relaxed as possible.
We have a very non-obtrusive style,
with the idea that both you and your guests
will forget we are there and just enjoy the day
without worrying about being on camera.
We try and avoid shooting anything to staged/posed.
Do you capture the traditional family shots?
Of course, this is a must.
We always ask for the client to supply us in advance
with a list of group photographs they would love,
to help us organise and structure
your guests for photos on the day.
How much in advance do I need to book you?
Ideally as soon as possible,
as our couples can book us up to 2/3 years in advance.
Bank holiday and summer dates fill up very quickly,
enquire as soon as you can to avoid disappointment!